Terms of Service

1. Acceptance of the Terms

These Terms of Service constitute a legally binding agreement between Fiveops (the Company) and the natural or legal person subscribing to the Fiveops service (the Subscriber).

Accessing the site, purchasing the Service or using it constitutes acceptance of these Terms. Where these Terms are not accepted, the Service must not be accessed or used.

Where the Subscriber is a legal person, the individual accepting these Terms declares that they are authorised to represent that legal person.

2. Definitions

• Service: the offering provided under the name Fiveops, comprising the resource installed on FiveM servers, the management panel accessed through a browser and the Discord application.
• Software: all components made available to the Subscriber within the scope of the Service.
• Licence Period: the one, three or six month period for which a purchased licence is valid.
• Server: the FiveM game server on which the Software is installed.
• Staff Member: a user authorised by the Subscriber to operate within the Service.
• Merchant of Record: Polar Software Inc., which conducts sales transactions in its own name and on its own account.
• Licence: the right of use granted to the Subscriber under the Licence Agreement.

3. Subject Matter and Scope

These Terms govern the conditions of use of the Service and the mutual obligations of the parties.

By beginning to use the Service, the Subscriber declares that it has read, understood and accepted these Terms and the documents referenced herein.

Use of the software is governed by the Licence Agreement; the processing of personal data is governed by the Privacy Policy.

4. Sales Conducted Through the Merchant of Record

Orders for the Service are processed and invoiced by Polar Software Inc. acting as the Company's authorised reseller and Merchant of Record.

The contract of sale is concluded between the Subscriber and the Merchant of Record. The invoice is issued by the Merchant of Record, which also calculates, collects and remits sales taxes (VAT/GST) to the relevant authorities.

Payment, invoicing, refund and chargeback processes are governed by the Merchant of Record's terms of service.

The product itself, its technical support and its licence remain the responsibility of the Company.

5. Account and Access

Access to the panel is provided through a Discord account and no separate password is created. The Subscriber is responsible for the security of that Discord account.

The Subscriber is obliged to provide accurate and current information at registration and at purchase. Where false or misleading information is identified, the Company is entitled to suspend or terminate the account.

The Subscriber is responsible for the permissions granted to its Staff Members and for the actions carried out using those permissions.

Account credentials and licence keys may not be shared with third parties.

6. Fees, Payment and Taxes

The licence fee is charged as a one-time payment denominated in euro. The Subscriber selects a Licence Period of one, three or six months.

There is no automatic renewal. Nothing is charged to the card at the end of the Licence Period; a Subscriber who wishes to continue purchases a new licence.

Prices are displayed exclusive of tax. Sales tax applicable in the Subscriber's country is calculated by the Merchant of Record at the payment stage.

Price changes apply only to licences purchased after the change and do not affect the fee of a Licence Period already in force.

The licence key is digital content. The Subscriber consents at checkout to performance beginning immediately and accepts that, from the moment the key is entered in the panel, the right of withdrawal can no longer be exercised. Details are set out in the Refund Policy.

7. Expiry of the Licence Period

The licence simply expires at the end of the period purchased. As there is no subscription to cancel, no further action is required.

On expiry, panel access and the operation of the resource stop; the Subscriber's access to the data in its own database is unaffected.

The conditions governing refunds are set out in the Refund Policy.

8. Use Restrictions

The Subscriber shall not:

• Redistribute, resell, rent or otherwise make available to third parties the resource, the panel or the bot comprising the Service.
• Share the licence key or disable the licence validation mechanism.
• Use the Service to obtain unauthorised access to the data of third parties.
• Send automated requests at a volume that degrades the operation of the Service.
• Develop or publish a competing product based on the Service.

Detailed restrictions are set out in the Licence Agreement.

9. Intellectual Property

All copyright, trademark and other intellectual and industrial property rights relating to the Service belong to the Company.

Use of the Service confers on the Subscriber no right or title in the Software or the related intellectual property.

The scope of the right of use is governed by the Licence Agreement.

10. Provision of the Service and Interruptions

The Company shall use its best efforts to provide the Service without interruption but gives no undertaking of uninterrupted or error-free service.

Planned maintenance is announced to the Subscriber in advance.

Changes on the FiveM platform, in Discord or in the framework used by the Subscriber may temporarily affect certain functions of the Service. The Company shall adapt to such changes within a reasonable period.

11. Third-Party Infrastructure and Data Security

11.1 Third-Party Components

The Service relies on third-party infrastructure and services, including hosting providers, content delivery networks, authentication services, payment institutions and open-source libraries.

The Company is not liable for security vulnerabilities or service interruptions arising within such third-party components, save to the extent of its own fault.

11.2 Security Measures

The Company applies reasonable technical and organisational measures, including encryption in transit, access control, regular backups and timely patching.

Notwithstanding those measures, the parties acknowledge that no method of transmission over the internet or of electronic storage provides absolute security.

11.3 The Subscriber's Area of Responsibility

The Subscriber is responsible for the security of its own Discord account, its server and its database.

The Company shall not be held liable for losses arising from the Subscriber's failure to secure its credentials or from vulnerabilities in the Subscriber's own infrastructure.

12. Limitation of Liability

The Service is a management tool. Decisions made on the Subscriber's server and actions carried out by Staff Members are the responsibility of the Subscriber.

Player, vehicle and inventory data is held in the Subscriber's own database. Backing up that database is the responsibility of the Subscriber.

To the fullest extent permitted by law, the Company shall not be liable for indirect losses, including loss of profit, loss of data and reputational harm.

In any event, the Company's total liability is limited to the total amount paid by the Subscriber during the twelve (12) months preceding the date on which the claim arose.

13. Force Majeure

Natural disaster, fire, epidemic, war, acts of terrorism, cyber attack, general failures of electricity or internet infrastructure, decisions of public authorities and similar events beyond the reasonable control of the parties constitute force majeure.

The obligations of the parties are suspended for the duration of the force majeure event, and neither party is liable to the other for non-performance during that period.

Where a force majeure event continues for more than thirty (30) days, either party may terminate the agreement.

14. Suspension and Termination

In the event of non-payment, breach of these Terms or use of the Service in a manner harmful to third parties, the Company is entitled to suspend the account or terminate the agreement.

Save in cases of material breach, the Subscriber shall be notified before termination and granted a reasonable period to remedy the breach.

15. Amendments

The Company reserves the right to amend these Terms. Material amendments are notified at least thirty (30) days in advance by electronic mail or through the panel.

Continued use of the Service following such notice constitutes acceptance of the amendment.

The date shown at the head of this page is the date of the version in force.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Türkiye.

The parties agree to seek a resolution in the first instance through support@fiveops.app.

Where no resolution is reached, the courts and enforcement offices of the Republic of Türkiye shall have jurisdiction.

Where the Subscriber qualifies as a consumer, the right to apply to the Consumer Arbitration Committees or the Consumer Courts, subject to the applicable monetary thresholds, and other rights arising from consumer legislation that cannot be excluded by contract remain unaffected.

17. General Provisions

Should any provision of these Terms be held invalid or unenforceable, the remaining provisions shall remain in force. The invalidity of one provision does not render the agreement invalid as a whole.

The Company's failure to exercise a right arising from these Terms does not constitute a waiver of that right.

The Subscriber may not assign its rights and obligations under these Terms to third parties without the Company's written consent.

These Terms and the documents referenced herein constitute the entire agreement between the parties in relation to the use of the Service and supersede all prior discussions and representations on the same subject.

18. Contact

Enquiries regarding the Service and these Terms shall be directed to support@fiveops.app.

Business details are set out on the Legal notice page.